Responsible Gambling Policy

At Ivorybrookcreative, we believe that gambling should always be an enjoyable and entertaining experience. This policy has been prepared by Ivorybrookcreative Pty Ltd, located at 89 Liebig Street, Warrnambool VIC 3280, Australia, to help our guests gamble responsibly and to provide support to those who may need it. We are committed to fostering a safe, transparent, and supportive environment for every person who visits our casino.

Our Commitment to Responsible Gambling

We take our responsibility to our guests and our community seriously. Gambling can be a fun leisure activity, but we understand that for some people it can become problematic. Our commitment to responsible gambling means that we:

  • Provide clear and honest information about the risks associated with gambling.
  • Train our staff to identify signs of problem gambling and to respond with care and compassion.
  • Offer practical tools and resources to help guests manage their gambling behaviour.
  • Cooperate fully with regulatory authorities and support national responsible gambling initiatives.
  • Never encourage guests to chase losses or to gamble beyond their personal limits.
  • Promote a culture where seeking help is seen as a sign of strength, not weakness.
  • Ensure that gambling advertising and promotions are conducted responsibly and ethically.

We want every guest to leave Ivorybrookcreative feeling respected, supported, and in control of their experience.

18+ Age Policy — No Minors Permitted

Gambling is strictly restricted to guests aged 18 years and over. This is not only a legal requirement under Australian law but a cornerstone of our responsible gambling commitment. We take this obligation very seriously.

How We Enforce Our Age Policy

  • All guests may be asked to present valid, government-issued photo identification before entering the gaming floor or accessing any gambling services.
  • Accepted forms of identification include an Australian driver's licence, passport, or proof-of-age card.
  • Our staff are trained to challenge anyone who appears to be under the age of 18, without exception.
  • Any person found to be under the age of 18 will be asked to leave the gaming area immediately and may be escorted from the premises.
  • We do not permit minors to loiter in or near gambling areas, even if accompanied by an adult.

If you are ever unsure whether a minor is present in a gaming area, we encourage you to alert a member of our staff immediately. Together, we can keep our environment safe for everyone.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually and can be difficult to recognise in yourself or in someone you care about. We encourage everyone to be aware of the following warning signs:

Signs You May Be Experiencing Problem Gambling

  • Spending more money on gambling than you can comfortably afford to lose.
  • Borrowing money, selling possessions, or using savings to fund gambling.
  • Feeling anxious, irritable, or restless when you are not gambling.
  • Trying to win back money you have lost by gambling more (chasing losses).
  • Lying to friends, family, or colleagues about how much time or money you spend gambling.
  • Neglecting work, study, family responsibilities, or personal health because of gambling.
  • Feeling that you are unable to stop gambling even when you want to.
  • Using gambling as a way to escape stress, anxiety, depression, or personal problems.
  • Gambling for longer periods than you originally intended.
  • Experiencing mood swings, depression, or hopelessness related to gambling outcomes.

Signs Someone You Know May Have a Problem

  • Unexplained financial difficulties or frequently asking to borrow money.
  • Withdrawing from social activities or becoming secretive about their whereabouts.
  • Appearing preoccupied with gambling, odds, or upcoming events.
  • Showing signs of depression, anxiety, or emotional instability.
  • Missing work, school, or family commitments without explanation.

If any of these signs sound familiar — whether for yourself or someone you love — please know that help is available and that reaching out is the bravest thing you can do. You do not have to face this alone.

Self-Exclusion and Personal Limit Tools

We offer a range of practical tools to help our guests stay in control of their gambling. These tools are completely confidential and designed to empower you to set boundaries that work for you.

Self-Exclusion Program

If you feel that you need a break from gambling, our self-exclusion program allows you to voluntarily exclude yourself from the Ivorybrookcreative casino for a set period of time. During your exclusion period:

  • You will not be permitted to enter the gaming floor or access gambling services on our premises.
  • Your details will be securely recorded and shared with our gaming staff to assist enforcement.
  • You may choose an exclusion period to suit your personal needs.
  • You can also register with Victoria's statewide BetStop National Self-Exclusion Register, which covers all licensed gambling venues and online services across Australia.

How to Apply for Self-Exclusion

To initiate a self-exclusion at Ivorybrookcreative, please approach any member of our management team or gaming staff in a private and discreet setting. We will guide you through the process with empathy and without judgement. You can also contact us in advance to arrange a confidential appointment.

Additional Tools to Help You Stay in Control

  • Deposit and spending limits: Speak to our staff about options to set personal gambling budgets.
  • Time limits: We encourage guests to set a time limit before they begin gambling and to take regular breaks.
  • Reality checks: Our staff can assist you in keeping track of time and spending during your visit.
  • Cooling-off periods: If you feel overwhelmed, you can request a temporary break from gambling services at any time.

We will always handle your request with the utmost discretion, dignity, and respect. There is no shame in taking control — we are here to support you every step of the way.

Help and Support — Helpline Numbers

If you or someone you know needs support, please do not hesitate to reach out. Trained counsellors are available around the clock to provide free, confidential advice and assistance. You are not alone, and help is only a phone call away.

Australian Support Services

  • Gambling Help Online (Australia): 1800 858 858 — Free, confidential telephone and online counselling available 24 hours a day, 7 days a week. Visit www.gamblinghelponline.org.au
  • Lifeline Australia: 13 11 14 — Crisis support and suicide prevention, available 24/7.
  • Beyond Blue: 1300 22 4636 — Support for anxiety, depression, and mental health concerns related to problem gambling.
  • BetStop — National Self-Exclusion Register: 1800 535 535 — Register to self-exclude from all licensed interactive wagering services in Australia. Visit www.betstop.gov.au
  • Victorian Responsible Gambling Foundation: 1800 858 858 — State-based support, resources, and referrals. Visit www.responsiblegambling.vic.gov.au

International Support Services

  • GamCare (United Kingdom): 0808 802 0133 — Free support, information, and counselling for problem gambling. Available 24/7. Visit www.gamcare.org.uk
  • BeGambleAware (United Kingdom): 0808 802 0133 — Confidential advice and treatment referrals for anyone affected by gambling harm. Visit www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States): 1-800-522-4700 — The National Problem Gambling Helpline, available 24 hours a day, 7 days a week. Visit www.ncpgambling.org
  • Gamblers Anonymous (International): A worldwide fellowship of men and women who share their experience, strength, and hope to recover from a gambling problem. Visit www.gamblersanonymous.org

If you are in immediate distress or danger, please contact emergency services by dialling 000 in Australia or your local emergency number.

Contact Us

If you have any questions about our Responsible Gambling Policy, wish to apply for self-exclusion, or would like to speak with a member of our team about any gambling-related concern, please do not hesitate to contact us directly. Our staff are here to help you in a kind, confidential, and non-judgemental way.

This policy is maintained by Ivorybrookcreative Pty Ltd, 89 Liebig Street, Warrnambool VIC 3280, Australia.

We review and update this policy regularly to ensure it reflects current best practices and regulatory requirements. Gambling should be fun — and we are here to help keep it that way.